You can find JBF Toys and Trains in the heart of Luxembourg City:

147, Route d’Esch

L-1471 Luxembourg

G.D. Luxmbourg

Our customer service can be reached via:

T: +352 26 48 08 20
E: contact@jbftoysandtrains.com

If you are looking for an opportunity to work for JBF Toys and Trains please have a look at our current job openings.

We are always looking for LEGO® brick sorters. We purchase large quantities of LEGO® internationally, which often include many kilograms of unsorted bricks. We often need assistance sorting these out. Please send your motivation letter to contact@jbftoysandtrains.com.

During some holidays and busier times (such as around Christmas), we also offer young people the chance to gain work experience with us. Depending on your age, you will receive minimum wage or you can be paid in store credits. If you have any questions about this, please contact us at contact@jbftoysandtrains.com.

It is possible to exchange your purchase in-store: you return to the shop with your purchase and the original receipt, select a new article and exchange it at the till. The same applies to a Click & Collect order. Depending on your purchase amount and the price of the new article, you will receive a refund or pay extra. Do you choose the same article? Then of course you don’t have to pay anything extra. Also read about our return policy in the next FAQ.

We understand that sometimes mistakes happen and you may have purchased the product incorrectly.

As long as the item is unopened and in its original condition, we accept returns within 14 days of purchase, subject to the Returns terms & conditions outlined below:

Returns Terms & Conditions

• Items can be returned within14 days of the purchase date by showing the original receipt.
• Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
• As the parcel remains your responsibility until it is received by us, ensure that you ship it via a tracked service.
• Do you no longer have the original receipt? We can retrieve a copy of the receipt from the system. On presentation of a copy of the receipt, an item can be exchanged, but no money back can be given back.
• We can only take back items that are in unopened packaging and are resalable. If an item has been opened and used, it cannot be exchanged.
• For software and hardware items, we will only exchange them if they are still sealed. If the seal is broken, unfortunately we cannot take the article back.
• Products bought online can be returned in-store.
• Items that are customised (MOC build for customer, technical items build in, landscapes, etc) have no return policy possibility.
• Gift Vouchers cannot be exchanged.

We understand that sometimes mistakes happen and you may have purchased the product incorrectly.

As long as the item is unopened and in its original condition, we accept returns within 14 days of purchase, subject to the Returns terms & conditions outlined below:

Returns Terms & Conditions

• Items can be returned within 14 days of the purchase date.
• Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
• As the parcel remains your responsibility until it is received by us, ensure that you ship it via a tracked service.
• In case that the product is being returned due to an incorrect purchase, the postal charges will be the buyer’s responsibility. When you used the free shipping option during your purchase, or any other discount give, this will be deducted from the retuned funds.
• Items that are customised (MOC build for customer, technical items build in, landscapes, etc) have no return policy possibility.
• The funds will be reimbursed on the same bank account/ way of payment as was used for the purchase.
• If you have purchased within the EU Union and are returning the product from outside of the EU Union (UK, Switzerland, etc.) you will be responsible for the VAT/Import duties liable for the return.
• Do NOT ship the item back to us prior to receiving a confirmation from us.

Yes, products bought online can be returned in-store. Also read about our return policy in FAQ.

With our Click & Collect option, you can effortlessly browse and purchase your favorite LEGO® and model trains online, and then conveniently pick up your items in-store at your preferred time. You can pay online upfront or pay in-store.

Of course, your parcel is not supposed to be delivered damaged and we are happy to assist you and find a solution. Please contact us at contact@jbftoysandtrains.com and include the order number and photos of the damage so that we can investigate it further.