We understand that sometimes mistakes happen and you may have purchased the product incorrectly.
As long as the item is unopened and in its original condition, we accept returns within 14 days of purchase, subject to the Returns terms & conditions outlined below.
Returns Terms & Conditions
Items can be returned within 14 days of the purchase date. Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way!
As the parcel remains your responsibility until it is received by us, ensure that you ship it via a tracked service.
In case that the product is being returned due to an incorrect purchase, the postal charges will be the buyer’s responsibility. When you used the free shipping option during your purchase, or any other discount give, this will be deducted from the retuned funds.
Items that are customised (MOC build for customer, technical items build in, landscapes, etc) have no return policy possibility.
The funds will be reimbursed on the same bank account/ way of payment as was used for the purchase.
If you have purchased within the EU Union and are returning the product from outside of the EU Union (UK, Switzerland, etc.) you will be responsible for the VAT/Import duties liable for the return.
Please complete the form below to verify your order. Please wait for a customer service agent to respond to you to advise on return instructions. This form must be filled out the latest 14 days after Purchase.
The Guarantee period of an item is 2 years (new items) and 1 year (Secondhand items) after purchase date. If you want to make use of this guarantee, please contact us via phone: 00352-26480820 or by email: firstname.lastname@example.org . Any send item without prior approval cannot be taken in by us.
Do NOT ship the item back to us prior to receiving a confirmation from us.