Effective date: 1 October 2022 (updated 1 September 2026)
These General Terms and Conditions (“GTC”) apply to all products, goods, services, and loyalty programmes offered by JBF Toys & Trains Sàrl, a Luxembourg private limited liability company (société à responsabilité limitée), with registered office at 38, Rue Philippe II, L-2340 Luxembourg, registered with the Luxembourg Trade and Companies Register, section B, under number B271654 (“JBF Toys & Trains”), to its customers (“Customer” or collectively “Customers”).
The GTC apply to all sales via our websites, points of sale, events, and other means of acquisition.
1. Acceptance of the GTC and Legal Capacity
By placing an order or participating in our Loyalty Programme, the Customer confirms that:
- They have read, understood, and accepted these GTC;
- They are at least 18 years old, or have received explicit authorization from a legal guardian if a minor;
- They are responsible for all orders placed on their account, including those by minors sharing their domicile.
The “validation click” when placing an order constitutes a legally binding electronic signature.
2. Conclusion of the Sale
- Product presentation on the website or in-store does not constitute a binding offer.
- The sale is concluded only upon full payment of the order.
- JBF Toys & Trains may request additional information to secure online transactions and may refuse an order if information is incomplete or insufficient.
- JBF Toys & Trains’ electronic records, including invoices and order confirmations, constitute proof of transactions between the Parties.
3. Product Availability
- If products are out of stock or pre-ordered, Customers will be informed of delivery times.
- Orders may be shipped in full or in batches; additional shipping costs for partial shipments are the Customer’s responsibility.
4. Transfer of Ownership and Risk
- Ownership of products remains with JBF Toys & Trains until full payment.
- Risk of loss or damage passes to the Customer (or a designated third party) upon physical receipt of the goods.
5. Prices and Payment
- Prices are in euros (€), inclusive of applicable taxes unless stated otherwise.
- Shipping and additional costs are indicated separately and are payable by the Customer.
- Customers must promptly report any errors in payment details.
- Orders unpaid within 5 days may be cancelled.
6. Gift Cards
6.1 Operation
- Issued by JBF Toys & Trains and can be purchased online, in-store, or at events.
- Can only be used for purchases of products or services; cannot be redeemed for cash.
- Proof of purchase must be retained until redemption.
6.2 Validity
- Valid for 24 months from the date of issue; unused balances are non-refundable.
6.3 Theft, Loss, or Fraud
- Gift Cards are bearer instruments. JBF Toys & Trains is not responsible for lost, stolen, damaged, or fraudulently used cards.
7. Right of Withdrawal
- Consumer Customers have 14 calendar days from delivery to exercise their withdrawal right.
- Returns must include the product in original condition, packaging, and accessories.
- The Customer bears return shipping costs unless otherwise stated.
- Certain products (custom orders, personalized items) are excluded from withdrawal under Article L.222-9 of the Consumer Code.
- Refunds will be processed within 14 days of receiving returned goods using the same payment method.
- The Customer is responsible only for diminished value from handling beyond what is necessary to assess the product.
8. Delivery
- Delivery options:
- Click & Collect in-store
- Home delivery or alternate address accepted by JBF Toys & Trains
- Event or pop-up points of sale
- Orders delayed by >30 working days may be cancelled with refund, in accordance with Article L.213-2 of the Consumer Code.
9. Products Requiring Assembly
- Customers must follow assembly instructions carefully.
- JBF Toys & Trains is not responsible for damages resulting from improper assembly.
10. Guarantees
10.1 Legal Guarantee
- Conformity defects: 24 months from delivery; Customer must provide proof for defects reported after 6 months.
- Minor non-conformities do not justify contract cancellation.
10.2 Hidden Defects
- Under Articles 1641 et seq. of the Civil Code, Customers may request contract cancellation or price reduction.
10.3 Return for Guarantee
- Products must be returned with all accessories and proof of purchase.
- Shipping costs reimbursed; refunds via original payment method or store credit.
10.4 Exclusions
- Consumables, improper use, non-approved repairs, external causes, or failure to follow instructions are excluded.
11. Intellectual Property
- Website content and product images remain JBF Toys & Trains or partner property.
- Unauthorized reproduction, use, or distribution is prohibited.
- Trademarks and product-specific rights must be respected.
12. Personal Data and Cookies
- JBF Toys & Trains processes personal data according to the Privacy Policy and Cookie Policy available on the website.
- This includes order data, account information, Loyalty Programme data, newsletter subscriptions, and analytics.
- Cookies and tracking technologies are used in accordance with EU law and CNPD requirements.
See: Privacy Policy and Cookie Policy
13. Loyalty Programme
- Participation is voluntary and requires consent for personalised marketing and data processing.
- Data collected includes purchase history, preferences, birthdays, and points.
- JBF Toys & Trains or authorised Shopify apps act as processors; international data transfers comply with GDPR safeguards.
- Customers can withdraw from the programme at any time.
14. Modification of GTC
- JBF Toys & Trains may update these GTC.
- The version applicable is the one in effect at the time of order.
15. Partial Invalidity
- Invalid provisions do not affect the validity of other clauses.
16. Waivers
- Failure to enforce a right does not constitute waiver of that or any other right.
17. Claims and Complaints
Contact JBF Toys & Trains at:
JBF Toys & Trains Sàrl
38, Rue Philippe II
L-2340 Luxembourg
Grand Duchy of Luxembourg
Email: contact@jbftoysandtrains.com
Consumer disputes may also be submitted to the Consumer Ombudsman: www.mediateurconsommation.lu/en
18. Online Dispute Resolution
- EU ODR platform: https://webgate.ec.europa.eu/odr/
19. Applicable Law and Jurisdiction
- Governed by Luxembourg law.
- Luxembourg courts have exclusive jurisdiction unless mandatory consumer protection laws in another EU state apply.